Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Wholesale availability
Interested in carrying our products in your store? Send us a message!
Sizing details
Need help figuring out the pawfect size for your fur baby? Send us a message! We're here and always happy to help!
Care instructions
Got a mess on your hands? Don't worry! All of our products can be quickly washed by hand and left out to air dry. Should you need to machine wash, always be sure to use a pet-friendly detergent that will be gentle on your fur baby's skin.